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Tech & Materials Support
Ways to get help
- Explore the FAQs and Common Topics below. We’ve compiled tutorials, videos, and how-to articles to help answer the most common questions families run into.
- Your homeroom teacher is a great resource. If they can’t help personally, they’ll be able to direct you to the right resource.
- Request Support from EVA’s technology partner, SpitzerTech by emailing tickets@spitzertech.net or calling 971.231.4137.
- Materials Support for missing, lost, or pending shipment for curriculum materials, please check your email for any tracking numbers for pending shipments. If you have additional questions regarding curriculum shipments and/or laptop shipments or return, please reach out to your engagement coach.
Helpful Links
Technology FAQ's
What are the minimum hardware and software requirements to support the EVA program?
Computers that meet these requirements are provided to all EVA students at no cost. If you prefer to use your own computer, it must meet these specifications:
- Speed: 1.8 GHz or better
- RAM: 2-4 GB
- Disk space: 160 GB or more
- DVD drive
- Monitor: 19-inch flat panel
- Laptop screen: 15.6-inch
- Audio: High Definition sound card
- Modem: Ethernet port. Laptops include Nic card (wi-fi)
- Desktop Microphone and Headset Microphones
- Operating system: Windows 7 Professional
- Microsoft Office 2010
- Microsoft® Internet Explorer version 10
- Google Chrome 33
- Mozilla Firefox 22
- Adobe® Reader®
- Macromedia Flash™
- Shockwave™
- Java 7
- QuickTime®
- Real Player®
- McAfee® Virus Protection
- McAfee® Web Protection
- Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
RealPlayer is a trademark or a registered trademark of RealNetworks, Inc.
Macromedia Flash is a trademark or registered trademark of Macromedia, Inc. in the United States and/or other countries. QuickTime is a registered trademark of Apple Computer, Inc.
What computer skills are required?
The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the program, but in the early grades, it is mostly the parent/guardian (or other responsible adult) who interacts with the computer. The program is user-friendly. High school students are most successful if they have basic computer skills.
Do I need to own a computer to attend?
Yes – but a computer will be provided for each student at no cost. Whether you use your own computer or one of ours, each family will be required to have a computer that meets the minimum specifications necessary to access our online school and live class platforms. Families must also have reliable high-speed Internet access in order to participate in the school.
Request Support
Get in touch with the Tech Support team if you need help with any of the following:
- Missing, Lost or Damaged Course Materials
- School Email/Office 365 Help
To report and issue within the Curriculum or within the Online School reach out your homeroom teacher or engagement coach.
Frequently Asked Questions
General FAQs
Can students do extracurricular activities in their resident district?
Do you provide curriculum for special needs children?
Learn about EVA’s Special Education, Section 504, and School Interventions programs.
What grades are offered by the Evergreen Virtual Academy?
EVA offers grades K–12.
Attendance & Enrollment FAQs
How do I submit a Letter of Intent?
To meet Oregon Department of Education (ODE) Regulations, you must send a Letter of Intent by email to your Resident District and cc EVA. ODE has asked us to comply with this requirement, and we must have a copy of this letter for our files to show proof of compliance.
- Find the email address of your local school district. This information is available on our district contact list. However, more up-to-date information may be available by visiting their website, calling your local school, or looking it up in the Oregon School Directory.
- Create a new email message, using the following information:
TO: Your Local School District Email Address
CC: enrollment@evergreenvirtual.org
SUBJECT: Letter of Intent Place the sample text below into the email message. Be sure to replace the underlined text with your information.
To Whom It May Concern:
I intend to enroll [insert Student’s Name] in [insert Grade Level] at Evergreen Virtual Academy for the 2024-25 school year.
[Your Name]
[Your Address]
[Your Phone number]
- Send the email — and that’s it!
How will I know when my student’s enrollment has been approved?
Learn How to Enroll »
Can you accommodate the accelerated learning needs of my gifted/talented child?
Learn more about our Talented and Gifted Learners program.
Do you provide curriculum for special needs children?
Depending on a child’s Individualized Education Program, we can tailor our curriculum to meet your needs. To discuss your child’s needs with us, please contact our office and we will put you in touch with our special education team.
Learn about EVA’s Special Education, Section 504, and School Interventions programs.
What documents will my student need to enroll?
Our enrollment team can help determine exactly which documents you’ll need.
Get in touch by calling 541.751.3003.
What are the age requirements for Kindergarten
Incoming kindergarteners must be five years old by September 1 of the upcoming school year in order to enroll.
For those not meeting the age requirement for kindergarten, check out our new Early Literacy Program designed for students 3.5 to 4 years old.
Interested in signing up? Click HERE to register.
What if my Student is denied enrollment?
The state of Oregon law (OAR 581-026-0310) states that a student may be denied enrollment into a virtual school if more than 3% of a district’s student population is currently enrolled in an online school.
If a family is notified by their local district that their student’s enrollment has been denied the family may request an appeal.
Does EVA offer full- or part-time kindergarten?
Kindergarten at EVA is full-time. At this time we do not offer a part-time Kindergarten curriculum.
Does EVA offer four-year-old kindergarten?
EVA doesn’t offer a four-year-old kindergarten program. Children must be age five on or before September 1 in order to participate.
For those not meeting the age requirement for kindergarten check out our new Early Literacy Program designed for students 3.5 to 4 years old.
Interested in signing up? Click HERE to register.
Can I take a vacation during the school year?
Parents can apply for “Educational Leave of Absences” during the school year. Requests must be submitted to the Executive Director 10 days before the absence. Leave will be approved based upon consistent student progress and attendance. No educational leave will be granted during any of the testing windows for state-mandated testing.
Reach out to your assigned Engagement Coach for more information.
Are there any attendance requirements?
What does it cost to attend the Evergreen Virtual Academy?
Because EVA is a public charter school program, there is no tuition cost.
EVA provides an Oregon-licensed teacher and all instructional materials for the program, including a computer if necessary.
However, students and families will be responsible for providing some consumable materials (such as printer ink and paper).
How many of my children can I enroll in the Evergreen Virtual Academy?
Because the Evergreen Virtual Academy provides all of the lesson plans and materials needed, many parents find it easy to enroll multiple children in the program.
There are currently families with as many as five children in similar online programs using our curriculum that are being guided by one Learning Coach in conjunction with the support of their schools’ teachers.
Does EVA accept students who have been expelled from another Oregon public school?
Pursuant to statute, the Evergreen Virtual Academy is a public school and does not have to accept students who have been expelled from another Oregon public school.
Students who have been expelled from an Oregon public school and submit an enrollment application to EVA will be considered on an individual basis.
Parents are responsible for informing EVA if their students have been expelled from school upon initial submission of the enrollment application.
I would like to enroll my child in EVA and another public school. Is this possible?
The Evergreen Virtual Academy provides a full-time, comprehensive academic program.
Dual attendance is possible but prior approval from the resident district is required before the student will be permitted to attend EVA.
Who can enroll in EVA?
Students in grades PreK–12 who reside in Oregon are eligible to attend the Evergreen Virtual Academy.
Learn more about how to enroll your child in EVA.
Coronavirus FAQs
What EVA recommend I do to protect my student and family from the COVID-19 infection?
Like you, EVA is concerned with the ongoing coronavirus disease 2019 (COVID-19) pandemic. To safeguard your family and prevent the spread of the virus, we strongly recommends following the Centers for Disease Control and Prevention (CDC) prevention guidelines, some of which are outlined below:
CDC’s Recommendations for Slowing the Spread
- Get a free COVID-19 vaccine when it is available to you. Everyone 12 years of age and older is now eligible.
- Wear a mask that covers your nose and mouth to help protect yourself and others.
- Stay 6 feet apart from others who don’t live with you.
- Avoid crowds and poorly ventilated indoor spaces.
- Wash your hands often with soap and water. Use hand sanitizer if soap and water aren’t available
- Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
- Clean and disinfect frequently touched surfaces daily.
- Monitor your health daily. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.
Helpful Links to CDC Resources
Technology FAQ's
What are the minimum hardware and software requirements to support the EVA program?
Computers that meet these requirements are provided to all EVA students at no cost. If you prefer to use your own computer, it must meet these specifications:
- Speed: 1.8 GHz or better
- RAM: 2-4 GB
- Disk space: 160 GB or more
- DVD drive
- Monitor: 19-inch flat panel
- Laptop screen: 15.6-inch
- Audio: High Definition sound card
- Modem: Ethernet port. Laptops include Nic card (wi-fi)
- Desktop Microphone and Headset Microphones
- Operating system: Windows 7 Professional
- Microsoft Office 2010
- Microsoft® Internet Explorer version 10
- Google Chrome 33
- Mozilla Firefox 22
- Adobe® Reader®
- Macromedia Flash™
- Shockwave™
- Java 7
- QuickTime®
- Real Player®
- McAfee® Virus Protection
- McAfee® Web Protection
- Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
RealPlayer is a trademark or a registered trademark of RealNetworks, Inc.
Macromedia Flash is a trademark or registered trademark of Macromedia, Inc. in the United States and/or other countries. QuickTime is a registered trademark of Apple Computer, Inc.
What computer skills are required?
The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the program, but in the early grades, it is mostly the parent/guardian (or other responsible adult) who interacts with the computer. The program is user-friendly. High school students are most successful if they have basic computer skills.
Do I need to own a computer to attend?
Yes – but a computer will be provided for each student at no cost. Whether you use your own computer or one of ours, each family will be required to have a computer that meets the minimum specifications necessary to access our online school and live class platforms. Families must also have reliable high-speed Internet access in order to participate in the school.
Testing & Assessment FAQS
Do I have to participate in state testing?
The Oregon Department of Education requires that all public schools administer the Oregon Smarter Balance (SBAC) to students in grades 3-8 and 11. Your participation in the State Assessment is important for your school to stay compliant with these state standards and remain open to serve future families. Oregon Department of Education does allow for families to opt-out students from the English Language Arts and Math portions of the SBAC, but not the Science portion for grades 5,8 and 11.
Opt-outs must be submitted on the state opt-out form (New forms may not be available from the state at the beginning of the school year and will be updated when they become available). The opt-out form must be filled out annually and submitted to the Testing Coordinator or other staff member. For more information on how opting out could affect your student or school, please contact your Principal or Testing Coordinator.
What tests are required as part of the program?
Northwest Evaluation Association (NWEA) Assessments will be administered throughout the school year, varying by grade level. These assessments are adaptive, which means they adjust to each answer the student provides. Star Assessments allow teachers to assess student growth throughout the school year.
In addition to basic curriculum lesson, unit, and semester assessments, EVA students in grades 3–8th and grade 11 will take the Oregon Smarter Balance (SBAC).
Why is testing so important?
Assessments are not designed to find flaws, rather they are used to identify student strengths and potential areas of challenge. Your participation in state assessments is important for EVA to stay compliant with the state and remain open to serve future families.
Testing benefits your student in many ways:
- Taking tests is an important life skill
- Tests can give information that can help guide instruction
- Tests can show how children have improved over time
Still have questions?
Contact Us
Contact Information
Mailing Address
400 Virginia Avenue, Suite 114
North Bend, OR 97459
Phone & Fax Numbers
Phone Numbers
Administrative Office: 541.751.8060Enrollment/Program Inquiries: 541.751.3003
Tech Support Support: 971.231.4137
Fax Numbers
Administrative Office Fax: 541.751.8040Special Programs Fax: 541.751.8016
Email Addresses
General Inquiries:
info@evergreenvirtual.org
Enrollment Inquiries:
enrollment@evergreenvirtual.org
Accounts Payable:
ap@evergreenvirtual.org
Accessibility
Our commitment to you
At EVA, accessibility isn’t about checking a box — it’s about creating a safe, inclusive educational experience that serves all of our students, teachers, learning coaches, and community members.
We strive to:
- Create a culture of inclusiveness
- Provide equitable access to education and school-based resources
- Allow students from all capabilities and backgrounds an opportunity to grow and learn
Section 508 Statement
EVA is committed to designing and developing accessible websites, programs, and other electronic information to the Technical Standards and principles set forth in Section 508 of the Federal Rehabilitation Act of 1973. Please report any concerns regarding website and other electronic information accessibility to our Section 508 by submitting the form below.
Section 504 Statement
Federal law requires all public schools to provide students, regardless of disability, with an equal opportunity to participate in and benefit from the school’s education program. EVA is ensuring all of its students are provided equal access to education. EVA does not discriminate on the basis of disability with regard to admission, access to services, treatment, or employment in its programs or activities. We are committed to identifying our students in need and providing them with high-quality, personalized accommodations and modifications where needed to ensure their success.
Accessibility Assistance
If a user experiences an issue using the EVA website or other materials related to the user’s disability, the user should complete the form at the bottom of this page. Information in the form will be submitted to EVA’s Accessibility Manager who will acknowledge receipt of the information within approximately two business days after receipt.
Report a website accessibility issue
We’re committed to making EVA a safe and accessible place for all — and that includes this website. If you think we’ve missed the mark, please reach out and let us know using the form below.